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Below we hope to answer some of the commonly asked questions we receive from our valued customers.
How long has Coco Chocolate been established?
Coco Chocolate has been established since June 2004. Since then we have gone from strength to strength; starting with a small store in Bruntsfield Edinburgh, producing chocolate in Rebecca's home kitchen marble slab to now a large offsite commercial kitchen producing Gold GTA award winning chocolate, a beautiful store in Edinburgh & Sydney, Coco chocolate sold through boutique stores & Harvey Nichols around the UK and as far a field as Bahrain, an E-trading website featured in The Independent's "50 Best E-Boutiques", listed as The Independent's "50 Best Food Luxuries" and a Chocolate School training future chocolatiers!
Is Coco Chocolate, Coco of Kirribilli and Coco of Bruntsfield the same?
Yes. Coco Chocolate is our registered company name, Coco of Kirribilli refers to our store in Sydney and Coco of Bruntsfield refers to our store in Bruntsfield Edinburgh
Is Coco Chocolate registered organic?
Yes Coco Chocolate is registered organic. We are proud members of SOPA - The Scottish Organic Producers Association, adhering to their strict inspections and guidelines.
Is Coco Chocolate handmade?
Yes all of our chocolate is made by hand by our team of trained chocolatiers. We even use the skill of hand tempering our chocolate on marble on a daily basis!
Why are not all Coco Chocolate products referred to as organic?
Though Coco only uses organic chocolate in its kitchens, not all products are listed as organic because of the following reasons. The Coco drinking chocolate is made with organic chocolate but also is blended with what we believe to be the world's finest cocoa powder - Valrhona 100% cocoa. The taste is sublime but the cocoa powder is not organic. Though our wonderful Art Series chocolate are made with organic chocolate, we can not list these as organic as the cocoa butter we create the beautiful artworks with, are mixed with food colouring and no colouring can be listed as organic.
Is Coco Chocolate recommended as an E-Boutique as well as going to your store?
Yes. Our website has accolades as The Independent's "50 Best UK E-Boutiques" - "Hotel Chocolat is a better known online retailer but Coco of Bruntsfield pipped it as my top choice for chocoholics because its handmade organic chocs are so individual. As well as a myriad of bars, boxes and 'Venus nipple' varieties, don't miss the decadent hot chocolate. It comes in all sorts of flavours including best of all, rose and black pepper. One for connoisseurs rather than sweet tooth grannies".
Our website is secure for you to shop with confidence. The card details are only transported to a Bank to authorise the purchase.
You can check that you are using a secure service by looking for the padlock icon at the bottom right of your browser.
If I order over the internet, what are the costs of delivery?
The Coco Chocolate Delivery costs are:
Local Delivery: Sydney: Avalon to Penrith is $6.50
Intrastate: Newcastle, Central Coast, Wollongong, Blue Mountains and the Southern Highlands regions is $12.00
Interstate services: to Brisbane, Sunshine Coast, Gold Coast, Toowoomba, Northern Rivers, Coffs Harbour, Port Macquarie, Canberra, Albury and Melbourne are $15.00
Interstate services: to Adelaide, Bendigo, Geelong, Mackay, Capricorn Coast, Wide Bay is $18.50
Country NSW: $18.50. To Perth, Townsville, Cairns, Launceston and Hobart $19.50
If you are sending to different addresses, or different recipients at the same address, then the order is not sent as a single parcel and therefore separate delivery charges will be applied. Please note that only one message can be added to each parcel.
Please note, a signature is required on delivery. If there is not a recipient to sign, re-delivery will incur additional charging for delivery if applied by our courier.
Please note at busy times including Christmas and Easter, delivery may take up to 5 working days.
Is Coco's chocolate ethical?
Yes Coco Chocolate is ethical chocolate. The organic grades are ethically traded and the origin of the cocoa beans are subject to the Organic Inspection process. This process authorises the cocoa beans are organic and also inspects the ethical status of the cocoa beans in relation to the production methods and the premium paid to farmers.
Is Coco' chocolate GM Free?
Yes Coco Chocolate organic chocolate is completely GM free
Is Coco Chocolate gluten free?
Yes all Coco Chocolate organic chocolate is gluten free
Are any Coco Chocolates nut free?
As all chocolate made in our commercial Coco kitchen that stores nuts, we do not guarantee any of our chocolate is nut free
Does Coco sell diabetic or sugar free chocolate?
Yes. Our sugar free milk and dark chocolate bars are made with maltitol.
Diabetics are advised to always consult their dietician or doctor before eating any chocolate product
What is maltitol?
Maltitol (E965) is a naturally occurring sugar, made from corn. It requires little or no insulin to metabolise, so is often recommended for use by diabetics. Maltitol has about half the calorific value of sucrose (2.1 Cal/g compared to 4.0 Cal/g).
Does Coco Chocolate sell any vegan and dairy free chocolate?
Yes! The great news is all Coco organic dark chocolate is completely vegan and dairy free. This means you can enjoy all of the dark Coco chocolate bars & wafers, the Coco drinking chocolates, the Coco liqueur cherries, the Coco Assorted Creams and Rose and Violet creams (as made with sugar cream not dairy cream).
Is Coco Chocolate "real chocolate"?
Yes! Coco only sells 'real chocolate'; that is chocolate with high cocoa content and all of the expensive & delicious cocoa butter. The Chocolate Society, of which Rebecca Knights-Kerswell owner of Coco is a member, aims to alert the populace to the cocoa content in bars. Mass produced chocolate squeezes out the expensive cocoa and cocoa butter in favour of cheaper sugar, vegetable fat & powdered milk. Real chocolate is rich in antioxidants. It is a help against heart disease and needn't make you fat - a bar of good quality chocolate, has less calories than mass produced chocolate! What better way to look after your health, than becoming a real chocolate connoisseur! To learn more become a certified Chocolate Connoisseur by attending our famous tasting evenings. Meet new friends whilst developing a full understanding of chocolate tasting & the chance to try rare, single origin chocolates accompanied by fortified French Grenache
What is the best way to store your Coco Chocolate products?
The ideal temperature for chocolate is 15-20 degrees C. So never leave your chocolates in a parked car. Keep chocolates away from direct heat, light and perfumed items as smell can be absorbed. If you are not enjoying your Coco chocolates straight away, the ideal place to store them is a cool dark cupboard and as a last resort chocolate can be refrigerated but wrap in foil and put at the bottom of the fridge; then when you are going to eat them, bring them slowly back to room temperature first
What chocolate can I buy to cook with?
Our Valrhona single origin chocolate is real chocolate and perfect to cook with and available per 100g
Can Coco Chocolate make bespoke orders?
Yes we do! Please contact us via telephone +61 (2) 9922 4998 or email info@cocochocolate.com.au. There are minimum order and production time restrictions.
Do Coco Chocolate supply a wholesale range?
Yes we do! Please contact us for more details via telephone 0414 701 477 or email info@cocochocolate.com.au
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